At Simple Serum Solutions, S3, your satisfaction is important to us. Because our cosmetics are personal care products, we strictly limit returns to protect the health and safety of all our customers.

Eligibility for Returns

To be eligible for a return, all of the following must be true:

• The product must be unopened, unused, and in its original packaging (including any seals or safety wraps intact).
• The return must be initiated within 30 days of the delivery date.
• The product must not be a final sale or otherwise marked as non-returnable at the time of purchase.
  
  

Non-Returnable Items

The following cannot be returned:

• Any product that has been opened, tested, or used (even once).
• Products damaged by misuse, heat, or improper storage after delivery.
• Gift cards or free promotional items.

If you receive a product that is damaged or defective, please see Section 5 below instead.

How to Return a Product

To return an eligible product:

1. Contact us within 30 days of delivery at SerumOrders@s3serums.com with your order number and the item(s) you wish to return.
2. We will provide you with a return authorization and the correct return address (Pennsylvania).
3. Pack the unopened product securely in a shipping box.
4. Mail the return at your own expense. We recommend using a trackable shipping method.
   
   

Refunds

Once we receive and inspect the returned product (to confirm it is unopened):

• We will issue a refund to your original payment method within 5–7 business days.
• Original shipping charges are non-refundable.
• We do not charge a restocking fee.

If you return an opened product, we cannot process a refund, and we may discard the item for hygiene reasons.

Third-party retailer note – Products not purchased directly from our website must be returned to the original retailer.

Damaged, Defective, or Incorrect Items
If you receive a product that is damaged in transit, defective, or not what you ordered:

• Contact us within 7 days of delivery at SerumOrders@s3serums.com with your order number and clear photos showing the issue.
• We will either send a replacement or issue a full refund (including shipping), depending on your preference.
• Do not return damaged items without contacting us first.
  
  

Simple Serum Solutions
1401 S. Albert St., Allentown, PA 18103
SerumOrders@s3serums.com
+1 610 585 9536

Please include your order number in all return-related inquiries.