Delivery
Processing Time
Shipping Methods & Transit Times
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (additional cost)
- Overnight Shipping: 1–2 business days (additional cost)
Note: These are estimates. We are not responsible for delays caused by the carrier, weather, or high-volume periods (e.g., holidays).
Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, and destination.
Order Tracking
Once your order ships, we will send you a tracking number by email. Please allow up to 24 hours for tracking information to update.
Lost, Stolen, or Delayed Packages
- If tracking shows “delivered” but you did not receive your order, please check with neighbors or your local post office. We are not responsible for stolen packages after delivery.
- If tracking has no updates for [7] days after shipment, contact us at SerumOrders@s3serums.com and we will help file a claim with the carrier.
- We do not automatically replace lost packages unless the carrier confirms the package is lost (typically after 15+ days).
Incorrect Shipping Address
It is your responsibility to provide the correct shipping address at checkout. If a package is returned to us due to an invalid address, you will be responsible for the cost to re-ship it. If you notice an address error immediately after ordering, email us right away — we will try to correct it before shipment, but we cannot guarantee changes once processed.
PO Boxes & APO/FPO Addresses
We ship to valid U.S. street addresses. PO Boxes are accepted for USPS shipments only. APO/FPO addresses are accepted but may take significantly longer (up to 4–6 weeks).